Happy hiring days are here again!

Singapore: There's something positive, bullish and a general feeling of subdued excitement in everyone's outlook these past few weeks more so within the recruitment community.

Look around and you will see, hear and feel the difference in the air as compared to few months back.

News are abound with confident boosting plans, actions and positive forecast for hiring needs.

For some this week itself has brought in loads of business in the form of new assignments and projects that they've not seen in the past 2 months combine. Pipelines are very strong so are the billing numbers.

The feeling that I get when I spoke to couple of recruiters is that they are going to end with a strong quarter. Which needless to say is a very welcoming change indeed.

I am very confident that this positive momentum is going to see us through the remaining quarter and take off in Q1 2010 to something of a record of sort.

Some of the notable banks that are in hiring mode are Bank of America Merrill Lynch, Barclays, StanChart, ANZ, Credit Suisse and even the locals banks.

Bank of America Merrill Lynch is resorting to having specialist in-house recruiters for different streams by infusing new blood by hiring experience recruiters and also calling back some of their recruiters who were made redundant during the aftermath of BoA buying ML. They are now poised to hire financial experts and technocrats in the hundreds.

Barclays is as strong as ever with every recruiter fighting for a share of the headcount pie.

Credit Suisse on the underhand is looking for senior leaders in big numbers while they continue to build their offshore support strength.

Australia and New Zealand Banking Group which was very much a small player, an unknown entity here in Singapore is bursting in its seams with their program to built a Super Regional Bank and now added to this aggressive growth plan they also have the huge task of hiring in hundreds resources for their integration with RBS (retail, wealth and commercial businesses).

StanChart is still in the news with their plans to hire 850 priority bankers while ANZ is planning to hire over 100 private bankers over the next 18 months.

The hiring market is bullish indeed but I am positive that we are still in the initial stage of the bottom curve and we can be prepared to see much more hiring frenzies in the months to come.

Happy hunting and bigger billings to all the recruiter folks out there!

Recruiters worst fear - back out!

Continuing from my previous post I would like to dwell here on the subject of back out in a little more detail.

The pain of losing out on a deal a billing does not apply anymore now that I don't have to worry on targets but it still does leaves a bad taste in my mouth.

I still believe that one should always be transparent if not at least there is such a thing as courtesy and that one is obliged to his or her recruiter in explaining the circumstances under which he/she had to back out or turn down an offer. After all, Singapore is but just a small island and you never know whom you bump into around the corner street or at the food court.

A good and wise candidate typically will have at close contact a doctor whom he can trust for his general well-being, a mentor a guru that he can always go to for advice or seek wisdom on life and someone also said a good recruiter whom he can call up anytime to seek career advice/better opportunity or simply banter with like good friend.

To everyone job seekers out there or for that matter anyone aspiring for better career opportunities you will gain more if consciously you try and cultivate a good relationship with your recruiter by giving and or showing respect and regards. We recruiters thrives on such and don't be surprised your gesture might just be reciprocated with similar kinds or even deeds ;-)

Singapore job market shows signs of pick-up!

This is my second post in as many weeks on the improving sentiments in the job market here in Singapore. I would also like to believe that this positive waves will continue for another quarter to allow us to propel through the rest of the year into the 1st quarter of 2010.

Almost every paper this morning carried news of survey results collated from some of the leading multinational recruitment firms. Everyone echoed similar sentiments; higher recruitment projection for the next quarter, substantial increased in hiring this quarter and the two sectors that showed most remarkable turnaround are IT and Banking Finance.

Q3 forecast as per Hudson's May survey shows - 32 percent of respondents in banking and finance expect to increase recruitment as compared to 19 percent in Q2.

While in IT & Technology due to the result of solid pipeline of revenue-generating projects built up in Q2 25 percent of respondents expects to grow headcount.

As an in-house recruiter in a mid size regional bank contrary to the negative hiring trend in the market outside in the past few quarters we've never slowed down on our recruitment pace.

However, lately and even more so this last 2 months I am getting to experience candidates that are willing to turn down or back out of offers while in the process of signing the contract or in one instance just days before reporting for work.

This to me, from past experience ( Y2K project and SAP boom days) is one sure sign that the job market is bullish and that candidates have in their hands multiple job offers.

Wishing all the recruiter folks out there happy hunting and good billings!

If I've learnt 3 things in recruitment - by Anonymous

1) Go with your gut instinct...............if you think a candidate will let you down at some point, they will.
2) Keep in communication with clients. If you're struggling to fill a role, tell them so and manage their expectations effectively. They will respect you a lot more for it.
3) Everyone makes mistakes, just don't make them twice! I would prefer not to be referenced.

Google to lay off 100 full-time recruiters!

Amidst all the fresh news of gloom and doom around the world and the enevitiable end result of job losses in the form of lay offs and retrenchment happening almost every day I just could not stop myself from mentioning Google specifically.

And thats because I've always been a big fan of Google and their innovative approach to anything they embark upon including their stringent and out-of-the-box recruitment process.

Having said that it was rather dissapointing to know of Google laying off 100 full-time employees that too their recruiters!

Google is known to have one of the most profitable business model and a mean reputation of technology industry's most resilient companies and that raise a question in my mind.

When such entity like Google are necessitated to resort to laying off workers, who else can remain isolated and safe from being layed off?

***

Singapore Recruiter roundtable debates – November’08

Recruiter Roundtable Debates is organised by eFinancialCareers.Sg and attended by senior internal recruiters from several of Singapore’s leading financial institutions.

Some of the key issues and findings emerging from this week’s discussion are –

• Both Employers and candidates becoming more cautious in the wake of the global financial crisis
• Job market remains in comparatively good shape and is still attracting foreign talent
• Hiring levels are found to be generally lower than last year but no savage job cuts like NY or London
• Growth sectors – risk, audit and compliance
• Strong demand for advisory and relationship manager roles in Private Banking
• In-house HR/recruitment teams are increasingly placing emphasis on internal recruitment strategies and reducing reliance on agencies.

***Happy hunting folks***

:: HR Salaries in Singapore

Singapore economy is booming. All sectors are doing well. Banking and Finance is facing shortage of skilled manpower.

These are very familiar headlines that we’ve been seeing for the past few months here in Singapore.

Not surprising, given the fact that the recruitment space which is the best indicator of how well the various industry is performing is buzzing with business and every one getting a share of the recruitment pie.

Every other day we hear of new search firms/recruitment agencies that are making inroads into Singapore market – some from as far away as Alaska!

We also hear of reports from multinational search firms forecasting huge pay rise across the sectors. The recruiting fraternity too benefits immensely from the resultant effects of the booming economy.

The latest Salary Survey in September 2007 by Profile & Search Selection for Singapore, for both Financial Services and Industry markets combines is indeed very interesting.

Partial report as per the salary survey conducted by Profile Search & Selection.

* Experience is in Years. * B & F - Banking & Finance. C & I - Commerce & Industry

HR SALARIES (ANNUAL) - SINGAPORE

ROLE	Experience	B & F (in S$)	C & I (in S$)
HR Director/Head	10+	220-330	180-250
HR Manager/VP	7-10	150-220	120-180
Asst HR Manager/AVP	5-7	100-140	80-120
HR Biz Partner/Generalist	5-10	100-180	80-150
Com & Ben Head	10+	190-260	160-240
Com & Ben Manager	5-10	120-190	100-160
Head of Resourcing	10+	180-250	170-220
In-house rec Manager	5-7	120-180	100-150
In-house rec Consultant	3-5	80-120	60-100

For more details please go to Profile Search & Selection

:: How to prep a candidate - by Lou Adler

We all know that most hiring managers don't conduct broad-based, evidence-based interviews. Many base their judgments about candidate competency on some combination of first impressions, technical knowledge, academics, and smarts. One sure way to improve your hiring batting average (sendouts/hire) is to prep your candidates to cope with whatever questions or circumstances arise. If you handle the candidate prep well enough, you can also prep your clients without them even knowing it.

Following are some key points you should cover when prepping your candidates:

Step 1: Make sure your candidates know their own strengths and weaknesses. Have your candidates write down their four or five strengths and one or two weaknesses. Have them include a short, one-paragraph example of an accomplishment using each strength. With the weaknesses, have them write up a specific situation where they've turned that weakness into a strength, or have overcome the weakness. As you'll see in the "Universal Answer" below, these examples are critical.

Step 2: Learn the "Universal Answer." Most answers during the interview should be about one to two minutes long. If the candidate talks for more than three minutes, the interviewer loses interest. The candidate is then ranked as boring, long-winded, or too self-centered. If the candidate talks less than a minute, the person is considered superficial, incompetent, or lacking interest. Have your candidates practice their answers using the "Say a Few Words" acronym (SAFW):

S: make an opening Statement

A: Amplify that statement

F: provide a Few examples

W: Wrap it up

Providing the example is the most important part of the exercise. This is the demonstrated proof behind the opening statement. Interviewers will use these examples to form their judgments about candidate competency. Most candidates talk in generalities. Specific examples are much more convincing. For instance, a marketing manager could give a specific example to describe how she launched a new product rather than saying she's strong in advertising and new product promotions.

Step 3: Have candidates prepare write-ups for their two most significant accomplishments. To improve their verbal pitches, also ask your candidates to prepare more detailed write-ups for their two most significant accomplishments. Each of these should be two to three paragraphs in length, but no more than half a page each. One should be an individual accomplishment, and the other a team accomplishment. Make sure they include examples of their strengths in both write-ups. Most candidates get a little nervous in the opening stages of an interview, which can result in temporary forgetfulness. The write-ups will allow for better recall of this important information at these times. They'll also be the basis of the examples in the SAFW response. Have them send you these write-ups so you can check out their written communication skills.

Step 4: During the interview, get your candidates to ask the "Universal Question." Discussions about major accomplishments should dominate the interview session. Since most interviewers don't ask about these naturally, you can have your candidates get them started. To do this, have your candidates ask this question early if they feel the interview is going nowhere, "I don't have a complete understanding of your real job needs. Would you please give me an overview of what the job entails and describe some of the key challenges in the job? Then I can give you some examples of work that I've done that are comparable."

Something like this will allow the candidate to then describe some important related projects she's worked on. Managers generally like candidates who are more forceful and who ask good questions, so make sure your candidate has a list of other insightful questions to ask, such as: "What does the person in this job need to do to be considered successful?" "What's the biggest problem that needs to be addressed right away?" "What types of resources are budgeted already?" "Why is the position open?" "How have you developed your team members?"

Step 5: Ask for the job. At the end of the interview, have your candidate tell the interviewer that she is interested in the job, and would like to know what the next steps are. If the next steps seem evasive or unclear, have her ask the interviewer if her accomplishments seem relevant to the performance requirements of the job. Understanding a potential gap here allows the candidate to fill it in with an example of a related accomplishment. Make sure your candidates do the best job possible of presenting their strengths. Sometimes they have to ask for the job to understand what points they need to get across.

Prepping is important. Well-prepped candidates are more confident and provide more thorough answers. If they know how to give complete answers, they worry less and are able to ask better questions. All of this improves the odds that they will be assessed fairly, especially if the focus of the interview is on detailed discussions about the candidates' major accomplishments.

:: Singapore recruiting trend '06-07

In an article published by Online recruiters directory call 'Recruiters in 2007' - a survey report, it was found that for most recruiters the biggest challenge they faced in 2006 was - finding qualified candidates.

This was especially true for the IT sector and most recruiters surveyed echoed the same sentiment and that the market has turned to a candidate driven market and employers were faced with greater demands from hiring perspective.

From what I've seen in Q1 of 2007 the trend seems to be pretty much the same as 2006 but at a much more acute pace.

Today, Singapore market, say unlike 2-3 years back is flooded with mushrooming recruitment firms and the competition for a share of the same pie is developing into a very fascinating affair.

We have the same group of recruiters and resourcers finding and talking to the same group of candidates and at times the same candidate ends up being represented to the same client couple of times.

This definitely does not bode well for both the candidate and the agent. The fight for the same group of talents ultimately resulted in some cases in the candidate holding on to 2 or more offers at the same time.

This truly is the candidate market! And I believe that this trend will continue in the same vein at least for some more years to come and I say this because Singapore is proving itself to be a preferred location to set up and conduct business for many of the employers in Europe and America.

I was talking to a senior recruiter with an Australia based recruiting firm here in Singapore who incidentally is recruiting for a leading bank and he confidently declared -

"Joe, I've market mapped Singapore and I know and have spoken to most of the candidates here and the same goes for India too and I am only sourcing for candidates now from non-traditional and unlikely sources/locations."

He continued to awe me when he nonchalantly declared that he has more than 80 jobs at any given time and he simply does not have the time to do justice to all the requirements and he needs extra hands.

He might have exaggerated a wee bit there but there is more truth in what he commented. Because just after a few days of receiving this great insight I was commanded in no uncertain terms by one of the recruitment manager in a leading European bank-

"We've seen all the candidates there is to see in Singapore and India and we are now focusing our attention on attracting talents from Australia or UK".

And that’s exactly what we got into doing by releasing advertising campaign down under and buying new job boards in London.

Not only do I see shortages of qualified candidates but I also observe an increasing shortage of experience recruiters by the number of calls that I continue to get from headhunters and also by the way I struggle myself to recruit consultants and recourcers for my own organization.

As we continue to operate within many limitations and demands of the market we evolve into being a specialised and effective recruiter and this is necessary in order to stay ahead of competition.

One area that we can all look forward to in the coming days is gaining success in honing our skills in international recruitment and in diversity recruitment.

After all that is what the clients and the market increasingly wants us to be and as a recruiter we have no choice but evolves with the changing times.

*** happy hunting folks***

::Recruiting from non-traditional source

The poaching of private bankers and a drying pool of good relationship managers have prompted at least one bank to start recruiting older Singaporeans with no experience in banking.

In what is believed to be an industry first, HSBC is now eyeing professionals aged between 38 and 50 years old for its premier banking arm. The Hong Kong-based bank is wooing them on the premise that they know enough people — and have enough life experience — to bring in the money - todayonline.com

I guess this was exactly what the hiring managers at one of the leading investment bank were trying to impress upon us when we were invited to attend a presentation on a new talent management solutions which the bank was implementing.

Recruiting from non-traditional source using non-conventional methods are increasingly becoming more of a reality rather than a fad. This practice however could increasingly find relevance in many industries wherever there is a scarcity of talents.

Take for instance, as most investment banks prepares to move their development and application support to APAC and India the economy of demand-supply will come to play at some point in time. To counter this imbalance hiring managers will be increasingly compel to scout for resources outside of the common pool.

The key here is to “Hire for Attitude and Train for Skills” – this cliché generally does not go wrong.

Some examples which may be applicable within the investment bank are –

• Level1 support engineers: Instead of looking for 5-6 years banking IT project experience hire 2-3 years if not fresher with good attitude and communication skills and provide an in-house training on the business domain.Reasoning: Since L1 involves mainly phone and email support one does not require a seasoned software programmer to man the desk.
• C/C++ systems programmers: There is a huge shortage of good C/C++ programmers and that’s true even for India. The solution here is to recruit fresh graduates and provide them training for a year or two before putting them onto projects. Reasoning: Instead of relying on a market pool which is drying up it is rather sensible to proactively train fresh minds and incubate them for any eventuality.
• Business Analyst(BA): BA’s are breeds apart. Not everyone can be a successful BA. And not many BA’s are available in the market. To excel in this role one must have a combination of good business knowledge and understands full SDLC and at the same time communicate with stake holders and translates business requirements into technical specs, etc. Reasoning: Instead of wasting months trying to find the perfect BA which does not exist, hire someone with good BA experience from industry/domain that is relatively closer and train her on the required business domain.

These are just few examples off the cuff, I am sure options are aplenty if only we, meaning hiring managers are prepared to think outside of their comfort zone and explore the available talent pools around them.

As for us recruiters, we need to progressively partner our clients and manage their expectations at every single stage of the recruitment process and constantly provide our clients with realistic market feedbacks.

This will in turn give them the required time to make necessary changes in their talent management strategies and streamline their effort to the options that are viable and prudent and most of all in line with the current market condition thus allowing them to stay ahead of competition.

*** Happy Hunting folks***

::10 keys to being a successful recruiter

I. Focus on relationship-building rather than on resumes
In recruiting, who you know is as important as what you know – and the more people who know, like, trust, and respect you, the better the reputation you’ll build for yourself and your company. That reputation will translate, down the road, into more great candidates and successful hires. So cultivate your candidates and your contacts, treat them fairly and courteously, and do good turns for them wherever you can. Base your relationships on sincere good will and long-term cooperation, rather than on short-term gains, and you’ll establish relationships that will benefit you for years to come.

II. Establish a network of top-notch candidates
You won’t find the people you need simply by depending on job boards and resume banks. Instead, build your own network of great candidates, and add to it weekly. Your network will provide you with three essentials: great employees to satisfy your demanding hiring managers, referrals to other stellar candidates, and valuable information when you have questions.

III. Use technology in as many ways as you can
To recruit effectively, one must embrace technology. In today’s recruitment scene the importance of technology cannot be said enough. From drafting JD’s to posting jobs to sourcing, shortlisting and arranging interviews to networking on the internet we can see the use of technology at every stage and sans technology it becomes rather difficult to even imagine, considering the pace of recruitment needs these days.

IV. Understand the need for speed at all levels of the recruiting process
A successful recruiter posts open jobs quickly, begins networking with contacts immediately, schedules phone screens and interviews with top candidates right away, and extends offers to winning candidates without delay. Every day you shave off your hiring process doubles or triples your chances of success.

V. Recruit all the time
There’s no such thing as a 40-hour week in recruiting! Instead, be willing to spend extra time and effort to research where the talent is hiding, and then go there to start building relationships. This means talking to people every where – airplanes, professional events, conferences, you name it. It means hanging out at happy hours, attending charity events, maybe even going to karaoke bars. It also means joining recruiting groups, and using recruiting forums where you can network with others willing to share advice and offer help.

VI. Develop and in-depth understanding of your company and the jobs you need to fill
When you know your stuff, your candidates will see you s smart and savvy – and they’ll get a good impression of your company as well. Develop an extensive knowledge of your company’s (and your competitors’) products and customers, as well as your (and their) strengths and weaknesses.

VII. Get everyone involved in the recruiting process
A successful recruiter enlists hiring managers and other employees in the effort to get jobs filled. How? By encouraging every employee to spread the word about how great the company is, and by educating hiring managers on the current job marketplace, the market value of certain skill sets, and the need to move quickly to capture good employees.

VIII. Measure your efforts
To refine your recruiting efforts, you need to know what’s working and what isn’t. How many positions did you fill last month? What was the time to fill? How many interviews did you conduct? What was your interview-to-hire ration? Use your results to fine-tune your recruiting process and make changes where they’re needed.

IX. Develop strong, sales, marketing, and communication skills
Huge part of recruiting involves marketing your company and your job openings to your candidates, and marketing your candidates to your hiring managers. As such it is very important that one understand the art of sales opening, negotiating and closing.

X. Use multiple recruiting resources
A successful recruiter doesn’t rely on a single source to find the best talent. By combining an in-house database, employee referral programs, outside recruiting agencies, advertising, campus recruiting efforts, and online recruiting, you’ll maximize your recruiting power.

Source: Recruiting & Retaining Employees for Dummies by Jennifer Brugh and Paula Manning

On becoming a great recruiter!

I was reading this article 'A Profile of the World's Most Aggressive Recruiter, Part 2' by Dr. Sullivan on ere.net and this was based on Questions and answers with Michael Lackaye and I thought it's a very good advice indeed and every recruiter must heed to become a great recruiter.

On becoming a great recruiter:

Michael's advice on how to get better as a recruiter is abandon fear. "You are not paid to be PR, you aren't paid to call and make friends with candidates. You are paid to find the best, sell them, assess them, and hire them. Always be asking yourself 'is this person wasting my time, or is there value in going deeper?' If you want to build a competitive advantage for your recruiting function, be ready to try anything crazy, and fail. Engage your internal network. Brand yourself. Invest time in competitive intelligence, not only in offensive recruiting, but being cognizant of your competitors' efforts to take your best talent."

Whototalkto – the insider’s job search

You know of this blue chip company that you would love to work with and you know that it would have been much easier for you to get a job there if only you knew someone inside the blue chip company or know of someone who can give you the right contacts within the company or give you the inside scoop. But you don’t know anyone at the blue chip company.

In come whototalkto. Whototalkto is the first job referral exchange that brings job seekers together so that everyone can share and exchange the inside scoop.

As a recruiter, this concept did strike me in the past and I am glad whototalkto has come up with a system that is simply very cool and neat. Kudos to you guys!

From the recruiter community perspective, this is a beautiful way of exchanging resources and contacts – a truly give and take policy.

Sometime, we have this exclusive job request from the client/hiring managers and you wish someone could help you provide the right referral or leads.

JOHN
John is a recruiter with XYZ Pte Ltd and has a client with whom he has an exclusive search arrangement. XYZ gives John a requirement for a Kondor+ Business Analyst. John does not have any K+ candidates and does not know where to find one. John however has very strong network in local Singaporean SAP. John decides to post his dilemma in whototalkto.

JOE
Joe works for ABC Pte Ltd and knows someone in Dubai with K+ experience. Joe is also working with IBM client and is in urgent need of Chinese speaking SAP consultants for a project in Shanghai. He came across John’s request and responded.

John and Joe met up at whototalkto and exchanged their referrals and for both it’s a win-win situation indeed.

Some more examples of job referrals:

• I am currently working at Charterhouse. I can tell you lots about the best way to get hired here if you request more info about this referral.
• My roommate is a consultant with Standard Chartered Singapore. If you're looking for good permanent banking jobs he can put in a good word for you. I'll give you his email address.
• My husband is a consultant at IBM. He can refer you to his boss. I'll give you his email address and you can chat with him.
  

For more info and to register with whototalk to please visit http://www.whototalkto.com/

For all our current jobs/openings please click on this image


***Happy hunting folks!***

Back Out candidates phenomena

back out
1. To withdraw from something before completion.
2. To fail to keep a commitment or promise.

Recruiting is a very exciting and challenging profession and even more so when you recruit IT consultants. The challenges for an IT recruiter in today’s job market are in convincing and managing IT job seekers to remain committed and not back out during the hiring process. With the current IT market boom, good IT consultant can find himself with multiple job offers at any given point of time and will get approached and head hunted by head hunters and recruiters alike constantly. And because he has multiple offers at hand he is bound to remain true to himself and not being loyal to anyone consultant, after all he can only take up one offer at one time. This will also means that to the other recruiter he is bound to be another case of a back out candidate.

As a recruiter, the most frustrating aspect of my job is to have in my hand a candidate backing out – during or after the selection process. For most of us, the stress that we go through as a recruiter is not so much from the targets and the deadlines but the uneasy feeling of not knowing if your selected/shortlisted candidate(s) will remain committed to your offer and take up the job.

My first back out experience in Singapore was with a candidate who had a niche-hard- to-find-skill that we sourced and selected from one of the leading software house in Southern India. The pre-qualifying and the interview process went smoothly and the client was happy and they want him on board ASAP. To make a long story short, we waited for him for one month and on the day of his departure he kept us in tenterhooks by not picking up his calls and when we called his home his family will not give us proper response however subsequently we managed to talk to him and he assured us that alls well. But later I got a call from the airport and that was 2:00 in the morning and he told me that he is not flying and he will not be able to join us because of family reason. That’s it. He decided in the last minute he won’t join us. Here our client IBM is under tremendous pressure themselves from their client because this candidate was supposed to be the lead guy and they wanted to parade him in front of the client the following day. Poor me, I had that sinking feeling deep down inside and I just wasn't feeling good at all to face the client.

Backing out of job offers is a big issue especially in country like India because of the bullish job market. I believe the situation is not so bad for organizations which are of repute and are well established such as Infosys, TCS, Wipro, etc but those second and third tier organization are the one facing the brunt of most of the back out cases. This could be attributed mainly due to the fact that the big boys do not have difficulty in attracting job applicants because of their good brand image and willingness to shell out above average market compensation.

Types of back out:
Let’s look at what stages of the recruitment process a back out can possibly happen.
1. Candidate backing out before the interview
2. Candidate backing out after interview
3. Candidate backing out after accepting the offer
4. Candidate backing out before joining
5. Candidate backing out just after joining

Probable reasons for back outs:
Varied reasons can be attributed as to why a candidate back out, from my past experiences below are some of the common ones -
* Have in hand several offers and will decide on the one best offer
* Developing cold feet at the last moment before submitting his/her resignation letter
* HR/Line Manager convinced him/her to stay back
* Was given a very good counter offer by employer so decided to stay back
* Not serious about leaving current job, and attending interviews just because the opportunity was presented to him/her.
* Learnt of the project which was not to his liking/preference/expectation and is not keen on joining
* The final offer not up to his/her expectation
* Did not agree with some of the clause(s) in the offer letter/appointment letter
* His/her friends/contacts gave negative feedback about the organisation so decided not to join
* Required joining time not reasonable
* See what offer he/she can get from the market to negotiate a better salary with existing employer
* Selection process took too long and has already accepted another offer
* Tried re-negotiating for more salary after selection
* Genuinely have personal/family issue because of which he/she cannot take up the offer

Repercussions & affects of backing out:
- Recruitment is an expensive activity. Every time a candidate backs out the recruitment process has to be initiated all over again.
- Good amount of time and effort is wasted to find a new replacement and projects can and do get delayed and all these translates to revenue lost
- But most important of all is the lost of client’s trust. This is non tangible and will have long term adverse affect vis-à-vis client-vendor relationship.

How to avoid & reduce candidates backing out:
• If you and your candidates are in the same area it is always advisable to meet face-to-face.
• Be it on the phone or in person spent as much time as you can and dig for information – what motivates him to look for a change, professional and personal reasons, what are his expectations in terms of money and roles, etc.
• It is important to be in control when it comes to recruiter-candidate relationship. To achieve that it is important that you conduct a thorough pre-qualifying. Get all the low-down about his background and aspiration, et al.
• Always insist on obtaining either verbally and/or in writing his/her response and commitment to the job offer. You may do this with a direct approach or with great subtlety. Which approach you resort to will depend on each individual or their level of seniority – you need to make the right judgment.
• Constantly update him/her on the process and try keeping-in-touch on a frequent basis.
• Pay close attention while talking to him/her and listen for those tones and expressed/unexpressed concerns and look for those signs that might indicate his intentions.
• If any of his/her words, expressions, actions gives you a sense of doubt and concern, then drop him/her and move on. It is better to drop him/her now than later have a back out in your hand.
• Have a set of questionnaire that you can run through with him/her before proceeding to qualify him - questionnaire that will test his seriousness and sincerity to look for a change.
• Do not hesitate to ask them if they have discussed with his/her family members about this plan to look for a job change. Especially for those who are married, please confirm with them if they have consulted their other half.
• Try and get inside your candidate’s mind, understand his needs and his aspiration.
• Pro-actively try to cover all areas that you possibly think will be a likely point of concern (reason for a back out) for him at a later stage and addressed them immediately.

If after all this you have a back out it’s probably all right, after all, let us not forget that we are only human and let us accept the fact that they too are also just human like us and not anything else (wink!). Like us they too can have many internal and external influences/flaws for them to change their decision at a drop of a hat or act differently at times without any rhyme or reason.

The trick here is to constantly learn from ones mistakes and not repeat the same mistake the next time round. A good recruiter is someone who no matter how many times he falters and gets knocked down will reinvent himself and come back again and again but stronger, better and smatter.


Appreciate if you can share any additional suggestions/comments on how one can avoid candidate backing out.

*** Happy hunting folks!***

Lost your job – what do you do?

The scenario:

“Yikes! You just lost your job! You’ve been so busy at *work* that you don’t feel your network is as strong as you would like it to be! What are you going to do with (and to) your network in the next 6 weeks as you begin an aggresive job search campaign? And, outside of your network, what job search tactics will you employ? Or your best networking tips related to job searches”. - Blog carnival by Jason Alba

Phone & e-mail:

Firstly, I would update my mentor (if you don’t have one yet, this is the right time to do so) on my unfortunate situation and seek his immediate advice and also share with him on my plan of action and listen to what he has to say. Secondly, pick up the phone and talk to my favorite recruiter and also later call my not-so-favorite recruiters. Thirdly, I would then personally call up all my networks, spend time catching up with them and subtly enquire from them if they are aware of any new jobs around. I would try not to be too aggressive or desperate the first time around. Showing desperation at the first meeting/chat after a long gap can be perceived to be not a ‘cool’ thing to do and for some it might even sound rude or might even be construed to being taken for granted. One has to be respectful and not take any relationship for granted, very basic and important. After all the talk is done suggest a personal meeting over a cup of coffee or lunch/dinner, provided you and your network are within the same city or vicinity. Personal meeting are always more effective then catching up over the phone. I’ll proceed to update my network on my situation, be nice and enquire about his health, about the market/industry, whatever, and be prepared to share my plans and my actual situation. I would then follow up this meeting with a phone call after 3-4 days and this time round I can be completely open with him and share my intention to look for a job immediately. I will check with him if he is aware of any job openings that will suit my profile and request him to talk to his network to enquire any relevant job openings on my behalf. I will be assertive about my intentions but will not show any sign of desperation. To those in my next level of network, I’ll try calling them else make sure I write to them and update them on my situation and enquire from them if they would be kind enough to refer if they know of any openings that would be suitable for my experience. I would also remember to thank them in anticipation of their help/assistance.

Messengers:

I’d use the messenger and the contacts to spread the word around that I’m seeking for a new job. Sometime, those contacts even though they might not be recruiters will know of recruiters whom they can touch base and enquire for any job openings on my behalf. Some folks do have this strong tendency to go out of their way to help others, pray you do have such contacts in your list.

LinkedIn/Orkut/Jibberjobber:

I would also start paying close attention to all my contacts and my contact’s contacts. And try getting myself introduce to them or connecting to them.

Professional Membership:

I’d also find out about the members within the memberships that I currently belong and look around for anyone whom I can network with and get their advice/help/references.

Blogroll:

If you do blog within the relevant area of your professional practice, do get in touch with all your fellow bloggers and subtly enquire around for any relevant job openings.

Mailing group:

If you are part of a mailing group (e.g.; like yahoogroups), do check for any relevant job postings by fellow group members. Also do touch base directly with some of the members whom you think might be able to assist you.

When all the above means are exhausted, the next best option is to go to Job sites and job boards and news paper/magazine advertisements and start checking out the relevant job postings and start applying. This traditional mode of job search sometimes can be very effective and that’s because the openings are generally of urgent in nature and that’s one reason why in the first place the job has been advertised.

Also, it might be worthwhile for me to shortlist few of the companies that I would like to work with, visit their website and check out if they have any relevant job postings on their website.

The last and the most extreme mode of job search outside of one’s network will be blogging. This is the age of web2.0, go ahead blog your way to the attention of your next employer. Blog about anything that is relevant to ‘the’ company that you really wish to work for, do your bit of digging and research, and impress them on how much you know about them, their products and services, talk about any market feedback if you know of any, et al.

And should all else fails, you might even try filming your CV and distributing it to all your prospective employers – this one is innovative but extreme and sure to attract attentions – both wanted and unwanted.

Finally, be passionate about yourself, your profession and your job search and you will find that sooner rather than later your search will land you your next job. Also in the process of searching for a new job and through the journey you would have importantly renewed and strengthen your network, met some wonderful new contacts, increased your knowledge and becoming wiser and more prepared should you have to search for a new job in the near future again.

*** Happy job hunting!***

Tips for Job Seekers - A recruiter's perspective

Searching for a job can often be very stressful and for some even emotionally and physically draining. The process could take time and hard work before one can find success. As a job seeker your search can become more effective if you learn how to streamline your effort and you do this by doing proper research and preparation.
As an IT recruiter I have had the experience of interacting with thousands of IT job seekers through the years and some of them truly impressed me with their approach and conduct and left in me an inedible mark and a positive influence. Unfortunately I cannot say the same for majority of the job seekers. These tips are meant especially for those job seekers who wish to improve and hone their job search skills - a recruiter's perspective.
1. Resume writing: In today's competitive market, it is imperative that you always have your resume ready and updated - you never could tell when and where from the next great opportunity will come to you. Design a resume which clearly states your experiences, achievements and basic information such as educational qualification, contact details et al. Always be prepared to customized your resume based on the prospective employer's requirements and expectations. Having said that it is equally important that you do not put anything extra in your resume for which you can not substantiate. Keep in mind too the layout and the format of your resume design. You will receive Recruiters' appreciation, attention and respect if you are prepared to take the time and effort to do up your resume which is neat and detailed. And for those mature/specialized skills job seekers focus not on your needs but the needs of your prospective hirers - this definitely will catch your recruiter's attention.
2. Job Market Research: Once you have your resume prepared and/or you are prepared to initiate your job search actively the next thing for you to do is explore your immediate available options - networking through your friends, contacts, colleagues, ex-colleagues, and maybe talk to your favorite recruiter. You have much to gain and little to loose by befriending a recruiter. Remember this that a recruiter talks and meets many job seekers everyday and receive many mails every single day. How do you make the recruiter remember you and/or remember your profile? The most obvious is that you have a very impressive resume which stands out amongst the crowd - for many of us this might not be an option and lets be prepared to face and accept it. The other option is that you cultivate and nurture a friendship or contact with your recruiter - this is known as networking and let the favors be mutual. Favor I mean will be when you contact him for available openings or market information and when he contacts you for leads and references.
If unfortunately you've exhausted your immediate options, you then need to widen your horizon and start scanning through the different job sites and even newspapers - recruit/opportunity sections. Most of today's job sites, that's if you are a registered member will mail you new jobs that are specific to your search. This means you have the luxury of new jobs being presented to you without you having to scan through the job sites one after the other. The other option is go directly to your prospective company website and search for their current job listings. Lately, I've found that mailing groups like yahoogroups are a good place to find out the current jobs in the market as posted by various recruiters. Some of these jobs might not even be advertised/available anywhere else.
3. Send out your resume: Now that you have your resume ready and you've done your market research and you have a good idea of where to send out your resume/application go ahead and start applying. Do keep in mind the following e-mail tips:
a) Hide your distribution list: To avoid looking awkward never put multiple email id's in the "To:" field in your e-mail message. A good and self respective recruiter may not be very enthusiastic to contact you if it looks like you are working with every other firm in the market. As far as possible avoid sending your resume to more than one company in the same mail. A recruiter loves nothing more than if you take the pain of mailing to him alone and addressing him by his name in the mail. However for whatever reason, against your better judgment presumably, if you have to write to multiple company please do so by using the "undisclosed-recipients" feature in your e-mail program, or the "bcc:" field.
b) E-mail content/Cover letter: How you approach to land yourself the job that you desire or successfully gain your recruiter's attention will be determine by how well you address and express yourself in your email or cover letter. A good introduction will include a brief highlights of your experience, skills and your reasoning on your fitment for the role, do make it short and to the point. Again, remember that a recruiter loves nothing more than to hear his own name when approached by a job seeker. Go ahead make his day, write to him, call him by his name, you have nothing to lose!
c) E-mail subject: If you are applying for job through advertised jobs with a reference code given, do make it a point to use the reference code in both your subject line and in your cover letter. This goes to show that you understand the requirement and that you do understand and one does assume that you have what it takes. This way chances are higher that your application will be validated and not get lost in the muddle or worst in the junk/spam mail folder.
3. Follow up: Often, a recruiter can get overwhelmed with too many mails to check and too many calls to attend to and return et al. It does not hurt one bit if you can follow up your application with a gentle reminder mail or even a short call. To a good recruiter, he will be convince that you are indeed serious about your job search and therefore he will take the extra effort to look into your profile and take the necessary action. In other words be pro-active in your job search and be ready to reap your harvest.
3. If nothing else works, try blogging: For those job seekers who for whatever reasons have only one desire or specific goal to find a job with a particular company, and after exhausting all options but still unsuccessful in landing himself a job with the company, it might be worthwhile to blog your way into their hearts and finally inside the organization. But if you are not the blogging type that's ok because you might still be able to find yourself a job by reading others blog, such as this blog by yours truly advertising jobs with Charterhouse.

Finally, it does not hurt to thank others. Prepare short thank you mails for your recruiter, like the ones that you sent to your prospective employers, after attending the interview. Not many job seekers takes the trouble to thank his recruiter. You might say that its their job why should I thank him. You are right but as I mentioned earlier it does not hurt you much to thank him but it could go a long way in building a good relationship with him. Do not forget, you might still need him the next time you start to look for new job.
In conclusion, let me quote the 3 Ps. According to Katie, job seekers should "keep in mind the rule of the 3 Ps." They need to have:
Purpose: Have a purpose for what you're doing; don't just use a scattershot approach - have a plan and follow it.
Persistence: Don't give up! The process can be hard on the ego, but stick with it.
Patience: All things do come in time.

I would add Passions to the above. Be passionate about what you do and what you intend to do and what you would like to achieve. Be positive, and show good amount of enthusiasm especially while interacting with your recruiter or your prospective employers. A good motto to keep in mind- "Passions is virtue" and "Good things come to those who work".

For all our current jobs/openings please click on this image


*Happy hunting folks!*

Qualities of a good Recruiter

Who exactly is a recruiter? According to Dictionary a recruiter is

• noun: an official who enlists personnel for military service
• noun: someone who supplies members or employees

The first definition perhaps might not be relevant to our context but the later can be considered as a generic description of a recruiter and this is what we shall refer to as a definition of a recruiter. In many parts of the western world where HR/Recruiting space has existed for long, they have in the past decade or so gone through many changes and they are still developing and evolving, one such eg; from Personnel dept. to Human Resources dept. or even Human Capital. Like wise, atleast for some of us, we are experiencing new specialized roles in the recruiting space

• Consultant
• Recruiter
• Researcher
• Sourcer

The qualities that are essential for a Consultant/Recruiter could vary vastly from a Sourcer (a Sourcer is a computer geek, an introvert, good in mining information/data from the net, etc), however a Researcher’s role might even overlap with some of the roles played by Consultant/Recruiter. A Recruiter source and manage her clients and also generate relevant profiles to meet the clients requirement.

Some of the behavioral qualities that are common in most of the successful recruiters are:

• Observant
• Sharp and quick grasp of matters
• Good memory
• Fast learner and knowledgeable
• Self starter
• Persistent
• Empathetic
• Organized
• Good communicators
• Good listener
• Multi-tasker
• Pro-active

A good recruiter must have a good grasp of the thing that are happening around her, she must have good knowledge about the market, the domain/industry, technology, the client, the job, etc. She must also act as an Information storehouse - have information or knows how to access for information.

Some of the skills intrinsic to any great recruiter would include(source: Job Junction):

1. Interview skills: Knows and use array of interviewing techniques
2. Internet skills: Boolean, Flip, peel, x-ray websites to find passive candidates
3. Computer skills: Understands what is O.S, network, Local drive, server etc and very handy with keyboards shortcuts and very comfortable with MS word and Excel.
4. Sales skills: A good recruiter must have strong verbal and written skills, good presentation and negotiation skills. Convince a client for her business-sell your business/company to the client and convince a candidate for the job-sell the job to the candidate.
5. Analytical skills: Good with numbers and calculations. Resumes sent, shortlisted, interviewed, selected and/or reject - a good recruiter must keep track of these numbers, analyzed, and take action wherever necessary to see the increase in numbers of closures. A good recruiter must always quantify and talk numbers.
6. People skills: Build and develop internal and external relationships – with client, candidate, colleagues etc.

- Happy hunting folks!-

Bookmarklets?

Just the other day I came across this new term call bookmarklets and I got curious and started searching the net. To my suprise, this indeed is a very good and useful tool and I was kicking myself for not finding out about it much sooner. I found it to be very useful for anyone who spends lots of time on the net surfing or searching or…. And as for anyone who calls himself a recruiter this is a must must tool to learn and use and you must not be found without one.

A Bookmarklet is a small JavaScript program that can be stored within a bookmark in most popular browsers and in favorites in Internet Explorer (that’s why some call it favelets or favlets).

Bookmarklet lets you:

• Modify the way a web page is displayed within the browser (e.g., change the font size, background color, change the image size, etc.).
• Extract data from a webpage (e.g, hyperlinks, images, text, etc)
• Takes you directly to a search engine, with the search term(s) input either from a new dialog box, or from a selection already made on a web page by highlighting the word(s) using your mouse.

For more information on bookmarklets and to download more than 100 bookmarklets that are ready to be use, please visit

• Bookmarklets
• Square free

Happy Hunting folks!

Understanding the term Job stretch

Job stretch is a term describing an environment in which you show what you can do on a larger stage -- heftier operating budget, bigger challenges, and supervision of more employees. – Bill

While negotiating with candidates who are on a high-end, middle management or senior level position often what motivates them for a change might not necessarily be on the usual salary improvement or benefits alone but often it could be on what we call as job stretch. It does become very pertinent that a proper probing is undertaken to fully understand what drives and motivates a candidate. For many candidates who are content with their current earnings(it might surprises some, but there are many people out there who are not so money driven- I guess its all about putting priorities in place), most invariably what they look for is a career growth- which can translate to taking on more challenges, more work load, greater opportunity to be part of the decision making team, etc. For some they are far sighted enough to understand that with growth and successful delivery and meeting the employer’s expectation, one can definitely be in a better position to be awarded with future raises, promotions and even more growth. Such people are generally much focused and they know what they need to achieve and they are prepared to make the necessary sacrifices and meet their pre-determined set of goals.

In order for a recruiter to negotiate based on a Job stretch it is very crucial that the recruiter understands 2 things first, and understand them well. First, what does the job description say and have an in-depth understanding on the job profile. Second, understand the complete profile of the candidates – his achievements, aspirations, roles and responsibilities, etc. Next, look for gaps between what you can offer and what his expectations are vis-à-vis job stretch. Identifying these gaps is the key to successful closure.

Examples of job stretch:

• For a computer programmer – taking up a new job where opportunities are expected to work on new technologies or skills.
• For a recruiter – opportunities for taking on more number of accounts with more number of back-end support.

***Happy Hunting folks!*

Internet candidate search

With the advent of Google, for many of us our job vis-à-vis finding and extracting information and sourcing people and resume becomes much more convenient and faster. Today the importance of Google in our day to day activities cannot be undermined. Infact, we will have a separate series of discussion on Google in the days to come and I hope to share with you the wonderful thing you can do with Google to aid you in your search process.
Searching for resume on the net or ‘Googling’ for resume has become one of the tools a good recruiter frequently resort to besides all the other traditional methods and as such it will be advantageous and very prudent for any budding or seasoned recruiter to try and understand and/or master the art of using the internet for sourcing resumes for both active and passive candidates.
The following steps are adapted from Job Machine and I’ve personally practiced the steps and am sure most of us in the recruitment industry today would be using some or if not all of the steps to search for candidates.

Step 1: Understand the requirement and identify the search keywords.
One of the key attributes a good recruiter must acquire and developed is the knack for understanding what the client wants (give an apple if the client wants and apple and not guava or pear). If a recruiter can understand what the client requires then it is also safe to assume that she must also be able to identify the search keywords from the requirement. Search keywords are especially relevant for those in the IT industry. Eg:
ABC client is looking for a Systems Analyst with Interwoven Teamsite skills and at least 3 years of J2EE experience including Websphere, JSP and XML. The candidate must also have 2+ years of experience using PERL scripting.
From the above specification, one can understand the keywords which are highlighted/bold. Therefore, the search should contain the above highlighted keywords.

Step 2: Broadcast the job.
Broadcasting the job is a very critical activity any recruiter must get habituated with. It serves the following purposes – build your networking channel, image building exercise for your company, building your databank, etc.
The first step must be to post the job on your company website and to the subscribed paid sites (Eg; Monster, Jobsdb, Naukri, etc) and how you design and word your post will matter on the responses; this is a separate topic and shall be discussed in the future.
The second step will be to post it to the free sites (Eg; devbistro, jobvertise, etc).
The third step will be mass mailing using bcc on your email application to those candidates whose contacts are already in your databank.
The forth step involves posting the job in all the online groups that you have a membership and if not get registered and start posting (Eg; yahoogroups – teamsite, ezlink, etc)

Step 3: Search Internal database
If you are with an established company you are almost likely to have a sizeable database and chances are that you might find someone with the skills that you are looking for. How well you organized your internal database or how good you are in mining your database either manually or using external search applications is very important. After all, what’s the point in having and maintaining a database if you are not successful in identifying the right profile from your database, assuming the right profile resume does exist within your database. One very efficient search application is call X1. If your organization decides to use X1, you then do not have to spend too much time in organizing your email folder or your internal database, X1can be configured to search all your inbox, server and local hardisk. X1 performs the search instantaneously like how Google desktop does its search. The only drawback X1 has is its inability to search for symbols such as #/+ etc. Imagine how frustrating it can be if you were to search for VC++ or C# resumes.

Step 4: Search Resume boards
Today many of the leading job sites offer their database at a cost. Some of the leading sites are – monster.com, dice.com, naukri.com. If your company subscribed to these sites, you must search their database. Each sites will have their on search methodologies but most of them will use Boolean search (Will discuss on this separately) for keyword search.

Step 5: Identify and locate competitors
The most likely place our target candidates will be found will be with the competitors. Therefore, one must identify who are the competitors and locate them. This is especially useful when you are looking for people working in the same domain area or similar projects. Eg: Let’s assume our client is Barclays bank and they require Software Engineer with production support experience in the areas of equities and derivatives. The likely place that we can find such candidates, lets say for a place like Singapore will obviously be with their competitors like – Credit Suisse, UBS, JP Morgan, etc.

Step 6: Search for candidates from Competitors
Now that we know who are the competitors and where they are located we can start the search for candidates in these companies. The best approach is searching the internal database first and then using the resume boards. If both these fails start searching the web (details in the following steps). Once you identify the candidate start calling, however if you fail to identify anyone with the required skills/experience, it might be prudent to anyway call and ask for reference or leads. If you cannot reach or they refuse to talk to you or give you any references, drop them a nice sounding mail and thank them for their time and share with them on what you are looking for. Who knows they might have a heart change and decide to forward the mail to their friends/contacts/network. The key here is not to give up but be persistent and keep trying and keep ‘scratching your brain’ for innovative approach or methods to source the right candidate.

Step 7: Search for resumes on the web
The web is one vast hunting ground for any recruiter. How well you master the skills required for internet search will differentiate you from any ordinary recruiter. The following techniques are some of the most common and effective methods to find information/date on the net. Some of the methods given below are search engine unique and care must be taken to do proper research on each sites before embarking on your hunt.
Boolean: Boolean search operators can drill down and find the information you are looking for faster. These operators are used to weed out irrelevant pages thereby narrowing your search results to find exactly what you are looking for. Here are the basic commands used in searching the Internet search engines for resumes.
7.1) Boolean Key
AND - The AND operator delivers results with the terms you requested. For example, searching resume and oracle will return pages with both terms - resume and oracle.
OR - The OR operator delivers results with either of the terms you requested. For example, MCSE OR M.C.S.E.
NOT - The NOT operator will not deliver certain words in your search results. For example, Java NOT coffee will deliver closer results for JAVA Programmers and not Java Coffee.
NEAR - The NEAR operator locates words that are located in close proximity to other words. For example, Java NEAR Programmer. Not every search engine supports this operator.
( ) Parentheses - The ( ) operator allows you to group terms and build longer search strings. For example, NOT (submit AND employer) will avoid pages with both names.
* - The * operator is a wild card. Adding a wild card will find words contain the wild card. For example program* will help so you do not have to run separate searches for words similar like: programmer, programming, program

7.2) Basic Query - This is the string you would use to locate resumes. You would normally add keywords for skills and/or geography to limit your results.

7.3) Flipping - An easy way to locate resumes outside a target that have a link to the target URL. An ex-employee maybe. In Google, this option is available in Google Advance search, alternately you can type the input from google.com itself, eg: link:www.interwoven.com. Flip searching allows you to locate internet web pages that are linked to a certain website. This search will give you a very generic result but one can amend this to search for resumes.
link:www.interwoven.com AND (title:resume OR url:resume)
The results might still be very generic and not all of them might be resumes. One can add some more keywords and further refine this result.
link:www.interwoven.com AND (title:resume OR url:resume) AND template

7.4) X-Ray - A quick technique that searches internet pages inside a website, can be use to locate resumes. In google use: site:www.interwoven.com

7.5) Peeling Back - A technique you should use almost every time you locate a resume. You might be surprised to find many others. More details on this topic is available at swatrecruiting.

** Happy Hunting folks!**